Payment Policy

At Clara & Maeve Boutique, we offer secure and convenient payment options to make your shopping experience simple and protected.

The payment methods available may vary depending on your location, device and the payment options enabled at checkout.

Accepted Payment Methods

We may accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Shop Pay
  • Apple Pay
  • Google Pay

All payment options currently available for your order will be displayed at checkout. Shopify Payments in the UK can support major debit and credit cards, Shop Pay, Apple Pay and other eligible payment methods, depending on the store’s settings and the customer’s location.

Clara & Maeve Boutique may add, update or remove a payment method when necessary.

Payment Security

Payments are processed through secure third-party payment providers.

Our website uses an encrypted HTTPS connection to help protect information transmitted during checkout. Payment-card information is handled according to the security processes of the payment provider used for the transaction.

Businesses processing card information must use appropriate security measures and comply with applicable payment-card security requirements.

Clara & Maeve Boutique does not directly store your complete payment-card details on its own servers.

Payment Authorisation

Your order will only be confirmed after your payment has been successfully authorised.

A payment may be declined or delayed for reasons including:

  • Incorrect billing information
  • Insufficient funds
  • Bank security checks
  • An expired or restricted card
  • Suspected unauthorised activity
  • Payment-provider technical issues

When payment authorisation fails, the order will not normally be completed. Please confirm that your billing address and payment details are correct before trying again.

Order Verification

To protect customers and prevent fraud, we may review orders showing unusual activity.

In some cases, we may contact you to confirm information associated with the order. Processing may be temporarily paused while verification is completed.

We reserve the right to refuse or cancel an order when:

  • Payment cannot be verified
  • We reasonably suspect fraud or unauthorised use
  • The billing information is incomplete or inconsistent
  • A clear pricing or technical error has occurred
  • The ordered product is unavailable

When we cancel an order after payment has been captured, the appropriate refund will be issued.

Currency

Unless clearly stated otherwise, prices on our website are displayed and charged in:

Pounds sterling — GBP (£)

Customers using a card or account issued in another currency may be charged a currency-conversion or international-transaction fee by their bank or payment provider.

Any such fee is determined by the customer’s financial institution and is not charged or controlled by Clara & Maeve Boutique.

Promotional Discounts

Discount codes and promotional offers must be entered or applied before payment is completed.

Our Buy More, Save More offer may apply automatically when the required number of eligible products is added to the basket:

  • Buy 2: extra 10% off
  • Buy 3: extra 15% off
  • Buy 4: extra 20% off

Unless expressly stated otherwise, promotional codes cannot be combined. Discounts cannot normally be added retrospectively after an order has been completed.

Payment Charges

Clara & Maeve Boutique will display the total payable amount before you confirm your order.

Your order total may include:

  • Product prices
  • Applicable discounts
  • Selected delivery charges
  • Taxes or other charges displayed during checkout

We will not intentionally add undisclosed store charges after your order has been submitted.

Refunds

Approved refunds are issued to the original payment method used for the order.

After we process a refund, the time required for the money to appear may vary depending on your bank, card issuer or payment provider.

Refund eligibility and return conditions are explained in our Returns and Refund Policy. UK customers may also have statutory refund rights for eligible online purchases and for goods that are faulty, damaged or not as described.

Pending or Duplicate Charges

A pending payment may appear temporarily when your bank authorises a transaction.

When an order fails or is cancelled before the payment is fully captured, the pending authorisation may disappear automatically. The timing is controlled by your bank or card issuer.

When you believe you have been charged twice, contact us with:

  • Your full name
  • Order number
  • Date of payment
  • Amount charged
  • A screenshot showing the transactions, with sensitive card details hidden

We will review the order and payment records.

Chargebacks and Payment Disputes

Please contact our customer-care team before opening a payment dispute so we have an opportunity to investigate and resolve the issue.

Nothing in this policy prevents customers from exercising rights available through their card issuer, payment provider or applicable consumer law.

Contact Information

For questions about payments, billing or refunds, contact:

Clara & Maeve Boutique
Email: support@clara-maeve.com

Customer-care hours:
Monday–Friday: 9:00–17:00 UK time
Saturday and Sunday: Closed