Shipping & Delivery
Effective date: May 2026
At Clara & Maeve Boutique, we aim to ensure that every order arrives safely and within the estimated timeframe below. This policy explains how orders are processed, shipped and tracked.
Order Processing
Orders are normally processed within 1–5 business days, Monday to Friday, excluding UK public holidays.
Once your order has been dispatched, you will receive a shipping-confirmation email containing your tracking link. During busy promotional periods, processing may take slightly longer.
Estimated UK Delivery
Our estimated delivery timeframe is:
United Kingdom: 5–10 business days after dispatch
Delivery estimates are not guaranteed dates. Delays may occasionally occur because of carrier operations, customs processing, severe weather, public holidays or unusually high order volumes.
UK online sellers must generally deliver within 30 days unless a different delivery timeframe has been agreed with the customer.
Where Orders Are Shipped From
Orders may be dispatched directly by our trusted international fulfilment partners, including fulfilment centres located in China and other regions.
This allows us to offer a wider selection while shipping products directly to customers. Individual items from the same order may occasionally arrive in separate parcels.
Shipping Options and Costs
Available shipping options are displayed at checkout before payment.
Free Tracked UK Delivery
Free
Priority Tracked Delivery
£2.95
Priority delivery should only be selected when it is available for the products in your basket. It may provide prioritised processing or a faster available shipping service, but it does not guarantee delivery on a specific date.
Tracking Your Order
Once your order has shipped, tracking information will be sent to the email address used at checkout.
Tracking updates can take 2–5 business days to appear after dispatch, particularly while a parcel is moving between international logistics centres.
Customers can follow their parcel using the tracking link included in the dispatch-confirmation email.
Address Information
Please check your delivery address carefully before completing your order.
Address-change requests must be sent to support@clara-maeve.com as soon as possible. We cannot guarantee that an address can be changed after processing has started.
If a parcel is returned because the address supplied was incorrect, incomplete or inaccessible, an additional shipping charge may apply before the order can be resent.
Customs, VAT and Import Charges
Orders fulfilled internationally may pass through customs.
The way VAT and customs charges are handled depends on the value of the consignment and the applicable UK import rules. For goods sold directly to UK customers, VAT and import responsibilities can vary depending on whether the total consignment value is above or below £135.
Any charge that the customer may need to pay should be communicated clearly before purchase wherever possible. Contact us before ordering when you need clarification about charges associated with your destination.
Delayed Orders
Tracking may pause temporarily while a parcel is:
- Moving between international logistics centres
- Awaiting customs clearance
- Being transferred to a local delivery carrier
- Processing during a public holiday or busy period
When your tracking has not updated for an extended period, contact us at support@clara-maeve.com with your order number.
We will review the shipment and, where appropriate, contact the delivery partner.
Missing Parcels
Clara & Maeve remains responsible for the order until it has been delivered to you or to another person you have nominated to receive it. A retailer cannot simply transfer responsibility for a missing delivery to the courier.
When tracking shows “delivered” but you cannot locate the parcel, please:
- Check the delivery location and any safe place
- Ask household members and nearby neighbours
- Review any delivery photograph or carrier notice
- Contact us with your order number
We will review the available delivery information and explain the next steps.
Separate Parcels
When an order contains several products, items may be shipped separately depending on availability and fulfilment location.
You may therefore receive more than one tracking number, and parcels may arrive on different days. You will not be charged additional shipping fees because an order is divided into separate shipments.
Contact Information
For questions about shipping, delivery or tracking, contact:
Clara & Maeve Boutique
Email: support@clara-maeve.com
Customer-care hours:
Monday–Friday: 9:00–17:00 UK time
Saturday and Sunday: Closed