Terms and Conditions
Effective date: Mar 2026
These Terms and Conditions apply to purchases made through the Clara & Maeve Boutique website. By placing an order with us, you agree to the terms below.
For assistance, contact us at support@clara-maeve.com.
1. About Us
This website is operated under the trading name Clara & Maeve Boutique.
2. Acceptance of These Terms
By using our website or completing a purchase, you confirm that you have read, understood and accepted these Terms and Conditions.
These terms apply to all orders placed through our online store.
3. Product Information
We aim to present product descriptions, photographs, sizing information and other details as accurately as possible.
However, slight differences in colour or appearance may occur because of photography lighting, screen settings, manufacturing batches or supplier updates.
Measurements are approximate unless stated otherwise. Customers should review the product description and size guide before placing an order.
Nothing in these terms limits your statutory rights. Under UK consumer law, goods must be as described, of satisfactory quality and fit for their intended purpose.
4. Prices and Payments
All prices are displayed in pounds sterling (GBP) unless otherwise stated.
Orders are processed only after payment has been successfully authorised.
Available payment methods may include major debit cards, credit cards and other secure payment services displayed at checkout.
We reserve the right to refuse or cancel an order where:
- Payment cannot be authorised
- Product or pricing information contains an obvious error
- An item is unavailable
- We reasonably suspect fraud or unauthorised activity
- Delivery is unavailable to the address provided
When an order is cancelled by us after payment, the amount paid will be refunded to the original payment method.
5. Promotions and Discounts
Promotional offers, discount codes and Buy More, Save More discounts are subject to the conditions displayed with the relevant offer.
Unless clearly stated otherwise:
- Discounts cannot be exchanged for cash
- Discounts may not be combined
- Promotions may be changed or withdrawn
- Discounts apply only while eligible products remain available
Our anniversary promotion applies to selected styles and may end without notice when stock is exhausted.
6. Order Confirmation
After placing an order, you should receive an order-confirmation email. This confirms that we have received your order but does not necessarily mean it has been accepted.
A contract is formed when we confirm that the order has been dispatched, unless applicable law requires otherwise.
Please review your email address, delivery address, chosen items and sizes carefully before completing your order.
7. Processing and Delivery
Estimated processing time: 1–5 business days
Estimated UK delivery: 5–10 business days after dispatch
These timeframes are estimates and are not guaranteed delivery dates.
Orders may be fulfilled by external logistics and fulfilment partners. Products may be dispatched from fulfilment centres located outside the United Kingdom.
Delivery can occasionally be affected by carrier delays, customs procedures, local postal operations, public holidays or other circumstances outside our reasonable control.
Once your order has been dispatched, we will send tracking information to the email address provided during checkout.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Address-correction requests should be sent to support@clara-maeve.com as soon as possible. We cannot guarantee that an address can be changed once processing or dispatch has started.
If an order is returned because the address was incorrect or incomplete, additional delivery charges may apply before it can be resent.
9. Right to Cancel Online Orders
UK customers purchasing online generally have the right to cancel eligible orders within 14 days after receiving the goods, without needing to provide a reason. After notifying the retailer, customers ordinarily have a further 14 days to return the goods. Certain products and circumstances may be exempt.
Clara & Maeve offers a 30-day return-request period, subject to our Returns and Refund Policy.
To request a return, contact:
Do not send a return without first receiving return instructions.
10. Return Conditions
Unless an item is faulty, damaged or incorrect, returned products must generally be:
- Unworn and unused
- In their original condition
- Free from marks, odours and damage
- Returned with original tags and packaging where possible
- Accompanied by proof of purchase
Certain items may be excluded from change-of-mind returns for hygiene or legal reasons. Any exclusion will be stated in our Returns and Refund Policy and applied only where legally permitted.
11. Faulty, Damaged or Incorrect Items
Please inspect your order after delivery.
Contact us promptly if an item arrives faulty, damaged or different from what you ordered. Include your order number and clear photographs where appropriate.
Your legal rights concerning faulty or misdescribed goods are separate from our change-of-mind return policy. Sale items remain protected by applicable consumer law.
12. Refunds
Approved refunds will be issued to the original payment method.
Refund timing may depend on your bank or payment provider. Where a statutory cancellation right applies, the relevant refund deadlines required by UK law will be respected.
Original delivery costs and return postage will be handled according to the circumstances of the return and our Returns and Refund Policy.
13. Delivered, Missing or Stolen Parcels
Where tracking confirms delivery, customers should first:
- Check the delivery location
- Ask household members or neighbours
- Review any carrier photograph or delivery note
- Contact the carrier where appropriate
Please then contact us so we can review the available tracking information.
Nothing in this section removes any responsibility we may have under applicable consumer law.
14. Website Availability and Errors
We may update, suspend or withdraw parts of the website when necessary.
We do not guarantee that the website will always be uninterrupted or free from technical errors. We may correct product, pricing or availability errors when discovered.
15. Intellectual Property
Unless otherwise stated, the Clara & Maeve name, logo, website design, written content and original visual material belong to us or are used under licence.
You may not reproduce, republish, distribute or commercially exploit website content without prior written permission.
16. Limitation of Liability
We do not exclude or limit liability where doing so would be unlawful, including liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Breach of rights that cannot legally be excluded
- Any other liability that cannot be limited under applicable law
Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a consumer purchase.
17. Personal Information
Personal information is handled according to our Privacy Policy.
UK businesses collecting personal information must provide clear information about why data is used, how long it is kept and who it may be shared with.
18. Complaints
We aim to resolve concerns fairly and promptly.
Please send complaints in writing to:
Include your name, order number and a clear explanation of the issue.
We will aim to respond within 1–2 business days, although complex cases may require longer.
19. Changes to These Terms
We may update these Terms and Conditions to reflect changes to our services, policies or legal obligations.
The version applicable to your purchase will normally be the version displayed when your order was placed.
20. Governing Law
These Terms and Conditions are governed by the applicable laws of the United Kingdom.
If you live in England or Wales, the laws of England and Wales generally apply. Consumers living in Scotland or Northern Ireland may also benefit from the mandatory protections and courts available in their home jurisdiction.
21. Contact Us
Clara & Maeve Boutique
Email: support@clara-maeve.com
Customer-care hours:
Monday–Friday: 9:00–17:00 UK time
Saturday and Sunday: Closed